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Terms & Conditions

Last Updated: October 2026

Looply is a product of Astrix Technologies Pvt. Ltd. ("Astrix," "we," "us," or "our").

These Terms and Conditions ("Terms") govern access to and use of the Looply platform, including its website, business dashboard, and the public QR-based loyalty program pages (the "Service"). By creating a Business Owner account, or by scanning a Looply QR code and submitting your mobile number to participate in a loyalty program as a Customer, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Definitions

  • "Business Owner" means an individual or entity that registers for an account to create and manage one or more Loyalty Programs on Looply.
  • "Customer" means an individual who participates in a Business Owner's Loyalty Program by scanning a QR code and submitting a mobile number, without creating a Looply account.
  • "Loyalty Program" means a Visits-based or Scratch Card–based rewards program configured by a Business Owner.
  • "Reward" means any prize, discount, free item, or other benefit a Business Owner offers through a Loyalty Program.

2. Eligibility

You must be at least 18 years old to register as a Business Owner. By registering, you represent that you have the legal authority to bind the business you represent to these Terms.

Looply's Customer-facing flow does not perform age verification, since it requires no account creation. Business Owners are solely responsible for ensuring their Loyalty Programs and marketing comply with any age-related restrictions applicable to their business or jurisdiction (for example, if their customer base may include minors).

3. Description of Service

Looply provides a digital platform that allows Business Owners to create and manage customer loyalty programs, including visit-tracking programs with owner-approved visits, and instant scratch-card style reward programs. Astrix reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, and shall not be liable for any such modification, suspension, or discontinuation.

4. Business Owner Accounts and Responsibilities

  • You must provide accurate, current, and complete information when registering and must keep your login credentials confidential. You are responsible for all activity that occurs under your account.
  • You are solely responsible for defining, honoring, and fulfilling any Reward you offer through your Loyalty Program. Astrix is a technology platform provider and is not a party to, and assumes no responsibility for fulfilling, any Reward promised by a Business Owner to a Customer.
  • You are responsible for ensuring your Loyalty Program (including any Reward, discount, or promotional claim) complies with applicable consumer protection, advertising, and promotions laws in your jurisdiction.
  • You are responsible for reviewing and approving (or rejecting) Visit Requests in good faith and in a timely manner.
  • You must not use the Service to collect Customer data for any purpose beyond operating your Loyalty Program, and must not use Customer mobile numbers for unsolicited marketing outside of what a Customer would reasonably expect from participating in your program, without separately obtained consent.

5. Customer Participation

  • Customers participate by scanning a Business Owner's QR code and submitting a mobile number (and, depending on the program, a name and/or photo of a bill/receipt).
  • By submitting this information, a Customer consents to its collection and use as described in our Privacy Policy, and to the specific Business Owner viewing and processing that information to operate their Loyalty Program.
  • Customer identity on Looply is scoped to each individual business — a mobile number's visit history with one Business Owner is not shared with, or merged into, that same mobile number's history with a different Business Owner.
  • Rewards issued through the Service are provided solely by, and are the responsibility of, the relevant Business Owner.

6. Prohibited Conduct

You agree not to:

  • Submit false, fraudulent, or duplicate Visit Requests, or otherwise attempt to manipulate visit counts, scratch card outcomes, or reward eligibility;
  • Submit a mobile number that does not belong to you, or use the Service to access or infer information about a mobile number you do not own or have permission to use;
  • Attempt to interfere with, disrupt, reverse-engineer, or gain unauthorized access to the Service or its underlying systems;
  • Use the Service for any unlawful purpose, or in a way that infringes the rights of any third party.

7. Intellectual Property

The Service, including its software, design, branding, and content (excluding Business Owner–supplied content such as Loyalty Program names, descriptions, and Reward details), is the property of Astrix Technologies Pvt. Ltd. and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use Astrix's trademarks or branding without prior written consent.

8. Free Trial, Subscription and Payments

Customers never pay to use Looply. The fees below apply to Business Owners only.

8.1 Free trial. Every business gets one free trial of 14 days with full access to the Service. The trial starts automatically when you set up your business (or when you start it yourself from your dashboard, if your business was set up before trials were introduced). No payment details are needed to start. Each business is entitled to one trial only; we may decline a trial, or end one early, if we reasonably believe it is being abused (for example by creating multiple accounts for the same business). When the trial ends you are not charged automatically.

8.2 Price and plans. After the trial you can choose between two plans: Monthly at ₹200 per month, which gives you 30 days of access from the start of the paid period, or Yearly at ₹1,499 per year, which gives you 365 days of access from the start of the paid period. Prices are in Indian Rupees. Applicable taxes, including GST where it applies, are charged in addition to the price unless we state otherwise on your invoice or receipt.

8.3 How you pay (manual payments for now). At present we collect payments manually, for example by UPI or bank transfer, arranged through our support team (see your Billing page for how to get in touch). Your subscription is switched on after we confirm we have received your payment; we aim to do this promptly, but it is not instant. We keep a record of every payment (date, amount, method, reference and the period it covers), which you can view on your Billing page. We may introduce online payments through a third-party payment gateway in the future. If we do, we will update these Terms and tell you in advance, and we will never start charging you automatically or on a recurring basis without your explicit authorisation.

8.4 No automatic renewal. Your subscription does not renew by itself. When a paid period ends, your access to paid features lapses until the next payment is recorded. Paying before the end of your current period extends it from that end date, so you do not lose days.

8.5 When the trial or subscription ends. You will not be able to create new Loyalty Programs or Campaigns until you subscribe or renew. We do not delete your business, Customer, visit or Reward data because of a lapse, and you can still sign in, view your data and manage your account. Rewards already issued to Customers remain the responsibility of the Business Owner as described in Section 4.

8.6 Refunds. The free trial exists so you can evaluate the Service before paying, so fees are non-refundable once a paid period has started, except (a) if you buy the Yearly plan and ask us for a refund within 7 days of the date we record your payment, in which case we will refund it in full; (b) where you were charged twice or an incorrect amount, in which case we will refund the difference; and (c) where a refund is required by applicable law. Refunds are normally made within 7–10 business days to the account you paid from. To ask for a correction, contact us within 30 days of the payment.

8.7 Price changes. We may change the price or the plan. We will give you at least 30 days' notice, and a change only applies from your next paid period, never to a period you have already paid for.

8.8 Disputes about payments. If you believe a payment is wrongly recorded or missing, contact us with your payment reference and we will review it. Please contact us before raising a dispute with your bank or payment provider so we can resolve it directly.

9. Third-Party Services

The Service may rely on third-party providers (for example, SMS/communication gateways used to deliver one-time claim codes, cloud hosting, or analytics providers) to operate. We are not responsible for the acts or omissions of these third parties, though we take reasonable steps to work with reputable providers.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure at all times.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Astrix Technologies Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service, including any failure by a Business Owner to honor a Reward.

12. Indemnification

You agree to indemnify and hold harmless Astrix Technologies Pvt. Ltd., its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party right.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice, including for violation of these Terms. Business Owners may close their account at any time through account settings or by contacting us. Closing your account does not entitle you to a refund for any unused part of a paid period, except as set out in Section 8.6.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts at Chhatrapati Sambhajinagar, Maharashtra, India.

15. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the Grievance Officer for Looply can be reached at:

Shantanu Shahane
Ajinkya Dhotre

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by other reasonable means. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Contact Us

For questions about these Terms, contact us at work.shantanushahane@gmail.com or ajinkyadhotre201@gmail.com.